WHAT TYPES OF SERVICES ARE OFFERED BY HEALTHCASA?
Some of our services include: Chiropody/Podiatry, orthotics, physiotherapy, chiropractic and registered massage therapy. We’ll work with you to determine which healthcare providers would benefit your organization the most.
WHAT LOCATIONS DO YOU SERVICE?
We currently service companies across Ontario and will be expanding to include additional locations soon.
HOW DOES HEALTHCASA SELECT PRACTITIONERS?
WHAT HAPPENS AFTER I BOOK MY APPOINTMENTS?
You will receive an email confirmation confirming the date, time, location and practitioner name. You will also be directed to complete a health history form prior to your appointment. You can view all your upcoming appointments in your HealthCasa profile. Reminder emails will be sent to you 48 hours and 2 hours before your appointment.
WHY DO I NEED TO COMPLETE A HEALTH HISTORY FORM?
Our services are regulated under the Regulated Health Professions Act, 1991 (RHPA). A health history form is a legal requirement mandated by the professional colleges of the paramedical services that we offer.. Your health history is a complete picture of your health; this helps your practitioner determine the best treatment plan to suit your individual needs. You will only complete this form once, and your practitioner will update any changes with you at each visit.
HOW DO I PAY FOR MY APPOINTMENT?
HealthCasa accepts payment via Visa, Mastercard and American Express. Payment information is entered as you book your first appointment and for your convenience, is used for future appointments and services. You can update your credit card details at any time, through your HealthCasa account.
WHAT DO I BRING TO THE APPOINTMENT?
DO I HAVE TO LEAVE A TIP?
We do not encourage tipping, however we do believe that the best way to show appreciation is to complete a review and tell your friends, family and colleagues about your positive experience.
HOW DO I GET REIMBURSED BY MY INSURANCE COMPANY FOR MY APPOINTMENT?
After your appointment is completed, all receipts and other documentation that may be required by your insurance company, can be found in your HealthCasa account page. For orthotics appointments, we can even send the claim forms in for you.
HOW DO I CANCEL MY APPOINTMENT?
If you are unable to keep your appointment, log in to your HealthCasa Account page, view upcoming appointments and cancel your appointment. Please note that appointments cancelled less than 24 hours before the start time, will be charged the full amount indicated at the time of the booking.
HOW IS MY PERSONAL INFORMATION PROTECTED?
HealthCasa has implemented multiple security measures to protect your personal information. Our regulations meet all standards prescribed in the Personal Information Protection and Electronic Documents Act. (PIPEDA) and adheres to the Personal Health Information Privacy Act (PHIPA). We use the same levels of encryption as the major Canadian banks and host all information in Canada.
HOW IS MY MEDICAL INFORMATION PROTECTED?
HealthCasa uses an Electronic Medical Records System to record treatment notes associated with each appointment. These notes, as well as the medical information that you include in your patient intake form, can only be accessed by your practitioner, as well as other practitioners that you book future appointments with, for a short time before and after your appointment, and with other strict permission guidelines. We meet all Canadian health data privacy requirements and meet or exceed all requirements established in the Personal Health Information Protection Act. (PHIPA).
HOW DO I OBTAIN MY MEDICAL RECORDS?
Please contact HealthCasa at 647-691-5150 so that we can provide you with a hard copy of your medical records.
WHAT DOES THIS PROGRAM COST?
NOTHING! We design, implement and manage your corporate health and wellness program at no charge to you as the employer, with all services covered by your employees' private insurance benefits plan.
WHAT KIND OF SPACE IS REQUIRED FOR APPOINTMENTS?
Any small private or semi-private meeting room would work. (To give you an example of size requirements, a portable massage table had dimensions 73" L x 27" W when extended)
DOES SOMEONE FROM MY TEAM NEED TO SET UP OR CLEAN UP?
NO! We bring all the equipment and materials needed for the appointment, set everything up and clean up when we're done!
WON'T THIS INCREASE MY PLAN PREMIUMS?
Not necessarily. While there may be a slight increase in your plan premiums, there are a plethora of benefits that you and your organization will reap as a result of offering convenient access to high quality healthcare services to your employees.