FAQ

For employees

WHAT TYPES OF SERVICES ARE OFFERED BY HEALTHCASA?

Some of our services include: Chiropody/Podiatry, orthotics, physiotherapy, chiropractic and registered massage therapy. We’ll work with you to determine which healthcare providers would benefit your organization the most.



WHAT LOCATIONS DO YOU SERVICE?

We currently service companies across Ontario and will be expanding to include additional locations soon.



HOW DOES HEALTHCASA SELECT PRACTITIONERS?

All HealthCasa practitioners are registered and in good standing with their respective professional body. That means that they meet the necessary requirements of their governing body (reviewed annually) to practice their profession. Once selected, all our practitioners must successfully pass a police background check. Multiple members of the HealthCasa executive team are personally involved in interviewing, selecting and training only the highest quality practitioners.



WHAT HAPPENS AFTER I BOOK MY APPOINTMENTS?

You will receive an email confirmation confirming the date, time, location and practitioner name. You will also be directed to complete a health history form prior to your appointment. You can view all your upcoming appointments in your HealthCasa profile. Reminder emails will be sent to you 48 hours and 2 hours before your appointment.



WHY DO I NEED TO COMPLETE A HEALTH HISTORY FORM?

Our services are regulated under the Regulated Health Professions Act, 1991 (RHPA). A health history form is a legal requirement mandated by the professional colleges of the paramedical services that we offer.. Your health history is a complete picture of your health; this helps your practitioner determine the best treatment plan to suit your individual needs. You will only complete this form once, and your practitioner will update any changes with you at each visit.



HOW DO I PAY FOR MY APPOINTMENT?

HealthCasa accepts payment via Visa, Mastercard and American Express. Payment information is entered as you book your first appointment and for your convenience, is used for future appointments and services. You can update your credit card details at any time, through your HealthCasa account.



WHAT DO I BRING TO THE APPOINTMENT?

For orthotics appointments, we ask you to bring the shoes you wear most often to the appointment. For all other appointments, you may want to bring some comfortable clothes to change into. We’ll bring everything else that you’ll need.



DO I HAVE TO LEAVE A TIP?

We do not encourage tipping, however we do believe that the best way to show appreciation is to complete a review and tell your friends, family and colleagues about your positive experience.



HOW DO I GET REIMBURSED BY MY INSURANCE COMPANY FOR MY APPOINTMENT?

After your appointment is completed, all receipts and other documentation that may be required by your insurance company, can be found in your HealthCasa account page. For orthotics appointments, we can even send the claim forms in for you.



HOW DO I CANCEL MY APPOINTMENT?

If you are unable to keep your appointment, log in to your HealthCasa Account page, view upcoming appointments and cancel your appointment. Please note that appointments cancelled less than 24 hours before the start time, will be charged the full amount indicated at the time of the booking.



HOW IS MY PERSONAL INFORMATION PROTECTED?

HealthCasa has implemented multiple security measures to protect your personal information. Our regulations meet all standards prescribed in the Personal Information Protection and Electronic Documents Act. (PIPEDA) and adheres to the Personal Health Information Privacy Act (PHIPA). We use the same levels of encryption as the major Canadian banks and host all information in Canada.



HOW IS MY MEDICAL INFORMATION PROTECTED?

HealthCasa uses an Electronic Medical Records System to record treatment notes associated with each appointment. These notes, as well as the medical information that you include in your patient intake form, can only be accessed by your practitioner, as well as other practitioners that you book future appointments with, for a short time before and after your appointment, and with other strict permission guidelines. We meet all Canadian health data privacy requirements and meet or exceed all requirements established in the Personal Health Information Protection Act. (PHIPA). HealthCasa keeps a detailed log of everyone who accesses any part of any patient file and if any changes are made.



HOW DO I OBTAIN MY MEDICAL RECORDS?

Please contact HealthCasa at 647-691-5150 so that we can provide you with a hard copy of your medical records.



For employers

WHAT DOES THIS PROGRAM COST?

NOTHING! We design, implement and manage your corporate health and wellness program at no charge to you as the employer, with all services covered by your employees' private insurance benefits plan.



WHAT KIND OF SPACE IS REQUIRED FOR APPOINTMENTS?

Any small private or semi-private meeting room would work. (To give you an example of size requirements, a portable massage table had dimensions 73" L x 27" W when extended)



DOES SOMEONE FROM MY TEAM NEED TO SET UP OR CLEAN UP?

NO! We bring all the equipment and materials needed for the appointment, set everything up and clean up when we're done!



WON'T THIS INCREASE MY PLAN PREMIUMS?

Not necessarily. While there may be a slight increase in your plan premiums, there are a plethora of benefits that you and your organization will reap as a result of offering convenient access to high quality healthcare services to your employees. You pay your employees' benefits whether they use them or not; make sure those benefits are used properly, so you get the most out of your benefits offering. Unfortunately there are often some employees trying to 'stretch' their benefits by going to unscrupulous clinics and practitioners. By bringing the healthcare appointment to your office, you have better control over how your employees use their benefits.



WHAT ARE THE BENEFITS TO MY ORGANIZATION?

You'll stand out as an employer who genuinely cares about the people that make your business successful and this will help you to recruit and retain the best talent for your organization. You'll help employees increase their productivity by accessing convenient health and wellness services in the office - less wasted time out of the office (travelling to and from appointments, sitting in waiting rooms, filling out paperwork etc). And you'll have a healthier and happier overall workforce with less sick days!